FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to Zoshido! Below are some common questions and answers to help you navigate our online store. If you have any additional inquiries, feel free to reach out to our customer support info@zoshido.com

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WHAT IS ZOSHIDO?

Zoshido.com is your global source for Japanese-inspired clothing! Express your passion with our stylish, high-quality garments, customized to your preferences. We ship worldwide, offering a diverse selection of T-shirts, hoodies, and more. More about us

WHERE DO YOU SHIP?

We ship worldwide to Albania, Andorra, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guadeloupe, Hungary, Iceland, Ireland, Isle of Man, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, United Kingdom, United states (excluding the states of California, Colorado, Connecticut, Utah & Virginia), Vatican City, and Åland Islands.

HOW LONG DOES DELIVERY TAKE?

These are delivery times only. On top of that, the fulfillment of a print-on-demand order normally takes an estimated of 3 days.

Estimated shipping rates by country/region:
USA 2-5 business days
Canada 2-6 business days
UK 2-5 business days
EU 2-8 business days
Rest of the World 4-15 business days

HOW MUCH DOES DELIVERY COST?

The delivery cost varies by country.
If the value of the order is over €100, we will cover the delivery cost!
Shipping fees by country/region:
USA $6,90 USD
Canada $10,90 CAD
UK £5,90 GBP
EU €5,90 EUR
Australia $9,90 AUD
New Zealand $13,90 NZD
Norway kr99,00 NOK
Iceland kr1390 ISK
Liechtenstein & Switzerland ₣7,90 CHF
Bosnia & Herzegovina KM14,90 BAM
Albania L690,00 ALL
Serbia РСД990,00 RSD
Turkey ₺250,00 TRY

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a confirmation email with a tracking number that includes a tracking link. You can use this number to track your order.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Unfortunately, once an order is placed, it normally immediately goes into production. Therefore, changes or cancellations are not possible. Please double-check your order before confirming the purchase.

In some cases it is possible to change/cancel the order so please contact us at info@zoshido.com as soon as possible after ordering.

HOW DO I RETURN OR REFUND AN ITEM?

If you need to return/refund an item, please review our Return Policy for detailed instructions on initiating the return process.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods:
- Credit/debit cards
- PayPal
- Google Pay
- UnionPay
- Bancontact
- iDEAL

All transactions are processed through a secure gateway to ensure the safety of your financial information.

HOW CAN I CONTACT CUSTOMER SUPPORT?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through our Contact Us page or send an email to info@zoshido.com.

ARE THE SIZES TRUE TO FIT?

Yes! Our sizes typically follows standard international sizing conventions.
We provide detailed size charts for each product to help you choose the right size.
Size Guide

CAN I COLLABORATE WITH ZOSHIDO?

Yes! We are looking for social media influencers, graphic designers, content producers, etc. Feel free to contact us!

For collaboration, you can fill out the contact form here.